PMH TRAINING AND DEVELOPMENT SERVICES
"CARING FOR MINDS"

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Terms & conditions

Course Changes
PND Training reserves the right to make small changes to the published program without notification.

Reservations
Submission of a fully completed order form (including a formal Purchase Order or Purchase Order Number² from the sponsoring agency) will reserve a place up to the date at which payment becomes due. 30% deposite required when booking.

Submission of an order form "enquiry" (i.e. without a Purchase Order Number) will reserve a place for 14 days, or up to the date at which payment becomes due, if that is earlier

Payment Schedule
Invoices will be sent out approximately eight weeks before the start of the course. Invoice amendments (such as accommodation changes) should be notified to PND Training within one week of receipt.

Unless otherwise agreed¹, full payment is due 30 calendar days before the course starts. If payment is not received by that date, PND Training reserves the right to offer the course place to other applicants.

Unless explicitly agreed otherwise¹ delegates from whom full payment has not been received at least four days before the course starts will not be accepted on it.

¹Alternative Payment Arrangements
PND Training understands that publicly-funded organisations have a duty to safeguard taxpayer funds and that they are therefore reluctant to make advance payments.

Unfortunately the effort involved in chasing late payments and trying to find substitutes for last minute cancellations has reached the point at which the viability of the course is now at risk.

Reluctantly therefore, we must now make course pre-payment mandatory. Only in exceptional circumstances will exceptions be made to this rule and the revised commitments must be made in writing.

Course handbook and joining instructions
Fully paid-up delegates will receive the course handbook and joining instructions approximately 30 days before the course starts.

Campus Accommodation and Catering
PND Training is required to confirm its requirement for campus accommodation and catering services well in advance of the course. Last minute bookings or payments run the risk of becoming "non-residential".

Substitutions
Delegates can always be substituted. Late substitutions may incur an additional 15 administration charge.

Delegate Cancellations
Cancellations received up to 30 days before the course starts are fully refundable.

Cancellations received between 14 and 30 days before the course starts are 50% refundable.

No refund will be made for cancellations received 13 or less days before the course starts, but substitutions will still be permitted.

Course Cancellation
PND Training has not cancelled any courses to date, but should this be necessary for whatever reason, compensation will be limited to the prompt reimbursement of all payments so far received.

No liability will be accepted for any consequential losses (such as pre-paid travel).

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¹Alternative Payment Arrangements
PND Training understands that publicly-funded organisations have a duty to safeguard taxpayer funds and that they are therefore reluctant to make advance payments.

Unfortunately the effort involved in chasing late payments and trying to find substitutes for last minute cancellations has reached the point at which the viability of the course is now at risk.

Reluctantly therefore, we must now make course pre-payment mandatory. Only in exceptional circumstances will exceptions be made to this rule and the revised commitments must be made in writing.

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²Purchase Order Numbers
Most organisations sanction purchases by issuing Purchase Orders. Purchase Orders are generally completed on pre-printed
multi-part forms. They define what is being purchased, from whom, when, and at what price

They are usually obtained from the Purchasing or Finance department. Because they commit an organisation to expenditure, authority to issue Purchase Orders is tightly controlled.

Each Purchase Order carries a unique serial number - the"Purchase Order Number". Quoting the Purchase Order Number helps to identify, and thus validate, the subsequent invoice.

To reserve a place on our course, PND Training asks that you obtain such a Purchase Order and either send it to us or at least quote its serial number.

Please send any enquiries to

info@pndtraining.co.uk with your name and contact details, & we will endeavour to get back to you as soon as possible.

PHONE: 01558 823576
MOBILE:07791 032 025